How do I return an item?
All of our Jewellery is hand made to order in our Malvern Hills studio and we while we will endeavour to make every piece identical to the website photographs, occasionally slight variations may occur.
We hope that you will be very happy with your piece, however, if you are not, please contact us within 7 days of receipt and we will happily exchange or refund the item (s). The order must be sent back to us in it's original, unworn condition and with all of it's packaging as received. Under Consumer Protection (Distance Selling) Regulations 2000, you have a 7 day 'cooling off' period from the day your goods are recieved, in which time you should notify us that you wish to cancel your contract and a full refund be given, including any original delivery charges. If you have simply changed your mind, and the item/s has already been despatched then you will be responsible for the return postage costs. However, if there is a fault, then we will also cover the cost of return postage. For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
If ordering rings, please ensure that you order the correct size as resizing may be subject to a charge.
Bespoke or commissioned items are not usually eligible for refunds, however, an exchange may be offered at our discretion depending on the circumstances.
If you receive a faulty or damaged piece, please notify us within seven days of receipt and we will then arrange an exchange.
To do this please email enquiries@annaclifton.com quoting your name, address, details of the product and the reason you are requesting an exchange/replacement. We will then advise on how to proceed with the return.
Please note that all items remain the responsibility of the customer until they reach us. For your own protection, we advise you to return the piece or pieces via Royal Mail Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of wear or abuse. In this instance, the goods will be returned to the buyer.
In the interests of fraud prevention, your refund will be issued by the same method that you paid for your order within 28 days of receipt of the return.
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